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Frequently Asked Questions

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  2. Payment & Billing

Payment & Billing

Payment

  • How can I switch to BACS as a business customer?
  • What are the benefits of using BACS as business customers?
  • How does monthly payment by invoice work for MB.CHARGE Public business customers?
  • What payment methods do you accept for the different account types?
  • What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?
  • How can I update or change my payment details or payment method?
See all 7 articles

Invoices

  • Why does the amount on my confirmation email not match the value on my invoice or the price display at the charging station?
  • Why did I get a payment reminder or dunning letter?
  • Why doesn't the amount on my invoice match the total of my charging sessions?
  • When can I expect to receive and view my invoice in my MB.CHARGE Public account?
  • What is the structure of the monthly MB.CHARGE Public invoices?
  • How can I view my invoice? How can I see the status of a MB.CHARGE Public invoice?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 (0) 131 322 1322

Email:

uk@charge.mercedes-benz.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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