To reset or update your MB.CHARGE Public login credentials, follow these steps:

Resetting your password

1. Go to the Mercedes-Benz Login page, accessible via Mercedes-Benz.
2. Click on "Forgot password" and follow the instructions to reset your password.

Tip: If you do not receive a password reset email, it is possible that your Mercedes-Benz is different from the email address that you used for registering your account. Please note that your login and communication email addresses may be different. Please try logging in with another one of your frequently used email addresses.

Changing your login email or password

To change the email address or password linked to your MB.CHARGE Public account, please visit the Mercedes-Benz page on the Mercedes-EQ website. This is where your login credentials are managed.

Important: You cannot change your password directly on the MB.CHARGE Public website. Any updates made on the Mercedes-Benz page will automatically apply to your MB.CHARGE Public account as well.

Updating communication email address

Once logged into your MB.CHARGE Public account:

• You can update the email address used for receiving billing and marketing communications.

Note: This change does not affect your login email address, which will remain unchanged unless updated separately via the Mercedes-Benz website.