You received a payment reminder because our records show that your account has an outstanding invoice/balance past its due date.

If you haven't paid yet, please make the payment with reference to the invoice mentioned on the reminder as soon as possible.

In case of credit card, or PayPal payment, please update your payment method to a valid one and ensure that there are sufficient funds on the account. We will automatically attempt to withdraw the outstanding fee from your account in the next day(s).

If you've already paid, contact our customer service with your payment details.

Please note that we reserve the right to suspend your account and take legal action if payment obligations are not met.

Remark: If you have already selected SEPA, PayPal, or credit card as your payment method, we will automatically deduct the money. Please do not transfer any money to us manually to avoid double-bookings.

I'm sure I paid my invoice. Why did I still get a reminder?
There could be several reasons:

• Your payment may have been received after the reminder was sent.
• There might have been a delay in processing your payment.
• The payment may have been applied to a different invoice.

Please check your records and contact us directly if you believe there's an error.

What can I do if I'm having financial difficulties and am unable to settle the outstanding invoice/balance in the given time?
We understand that financial situations can change. Please contact us to discuss potential options directly.