Skip to main content
MB.CHARGE Public Help Centre home page

Frequently Asked Questions

Search

  1. MB.CHARGE Public
  2. Charging Stations & Sessions

Charging Stations & Sessions

Charging Sessions

  • Why am I being charged public prices for charging at home or work with my MB.CHARGE Public charging card?
  • Why am I being charged for charging sessions that occurred a long time ago?
  • Can I charge my vehicle abroad?
  • Where can I find my charging sessions in the MB.CHARGE Public account?

Charging Stations

  • What should I do if a charging station is not working?

Authentication via Card / App

  • How can I start and stop a charging session?
  • How can I charge via the Mercedes-Benz App?
  • How can I charge via QR code?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 (0) 131 322 1322

Email:

uk@charge.mercedes-benz.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

Overview
  • Service
  • Tariffs
  • Highlights
  • Map
Support
  • FAQs and Customer service
Legal
  • Terms & Conditions
  • Privacy Policy
  • About this website
Cookies
  • Cookie Policy
    Download the app
  • Download on App Store
  • Download on Google Play
Čeština (Česko) Dansk (Danmark) Deutsch (Österreich) Deutsch (Schweiz) Deutsch (Deutschland) Deutsch (Luxemburg) Ελληνικά (Ελλάδα) English (IE) Español (España) eesti (Eesti) suomi (Suomi) Français (Belgique) Français (Suisse) Français (France) Français (Luxembourg) hrvatski (Hrvatska) Magyar (Magyarország) Italiano (Svizzera) Italiano (Italia) Lietuvių (Lietuva) Latviešu (Latvija) norsk bokmål (Norge) Nederlands (België) Nederlands (Nederland) Polski (Polska) Português (Portugal) Slovenčina (Slovensko) Slovenian (Slovenia) Svenska (Sverige)
A service by Digital Charging Solutions GmbH © Digital Charging Solutions