Charging Sessions

• What should I do if I recognize unauthorized charging events in my MB.CHARGE Public account?
• Why might I need to select “Stop Charging” twice to end my charging session?
• Why am I being charged public prices for charging at home or work with my MB.CHARGE Public charging card?
• Why didn't I receive a confirmation email immediately after my charging session?
• Why does the VAT amount in my confirmation email differ from the one on my invoice?
• Why am I being charged for charging sessions that occurred a long time ago?

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Charging Stations

• Are Tesla Supercharger stations part of the MB.CHARGE Public network?
• What should I do if a charging station is not working?

Authentication via Card / App

• Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
• How can I start and stop a charging session?
• How can I charge via the Mercedes-Benz App?
• How can I charge via QR code?

Plug & Charge

• What is Plug & Charge?
• How do I know if my vehicle can charge via Plug & Charge?
• How do I activate Plug & Charge?
• What do I need to consider regarding Plug & Charge when selling my vehicle?
• Is Plug & Charge free?
• Can I charge my Plug & Charge-capable vehicle at any charging station?

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