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Frequently Asked Questions

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  1. MB.CHARGE Public
  2. Charging Stations & Sessions
  3. Authentication via Card / App

Authentication via Card / App

  • Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
  • How can I start and stop a charging session?
  • How can I charge via the Mercedes-Benz App?
  • How can I charge via QR code?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 131 322 1322

Email:

uk@charge.mercedes-benz.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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